11/23/2023 0 Comments Ocean casino resort employee website![]() ![]() I called guest services they offered to change my room to 1910 right across the hall. The floor had not been cleaned with bobby pins on it and tags from clothing in multiple places. Their was blood on the sheets, foot prints from sneakers and dried up makeup from previous guests. When I finally received the room keys the room was filthy but, the maid service had made the bed as if it was clean. By the third time I called guest services I was then directed at that time to go down to the lobby in which I was told the room was ready. I waited about 3 hours for room keys and kept going to guest services and calling from my parents room to see what was happening. ![]() Again, I was told to wait for a for another room on the 19th floor room 1909. The room on the 19th floor was given away by a manager even after a note was put in at check in. Upon receiving that text message When I got to guest services a room was ready on the 24th floor. I will receive a text message that the room was ready. I was told to wait for the keys for room next to my parents because the room was not ready. Upon arrive I asked to be placed on the same 19th floor as my parents because it was a surprise and she did not know. I was only staying one night but found out my parents were staying 2 nights so, quickly booked another night. I was going to surprise them with their grandchildren. Very disappointed in my stay!!! My parents were staying at Ocean Resort from January 17th to January 19th for my mom's birthday. ![]()
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